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Claiming JobSeeker Payment (JSP) 001-19051501

This document explains how a person can declare JSP online, or with help from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to declare

Customers need to declare as quickly as possible online through the Services Australia website.

To get approved for JSP an individual need to:

– be of certifying age for JSP
– fulfill Australian house requirements for JSP
– be unemployed, and
– looking for work and ready to participate in activities that increase their possibilities of discovering a job, or
– unable to work, study or search for work due to medical condition, health problem or injury, or
– employed or studying full time and are unable to carry out these due to a medical condition, health problem or injury and work or employment study to return to

If the consumer has suggested they are unable to work due to a short-lived inability, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW consumers declaring JSP

A DSP client whose payments have actually been suspended/ cancelled return to work (RTW) can claim an alternate payment when:

– they are still working 30 or more hours each week, and
– their income falls listed below the JSP income test cut-off

For example, a self-employed DSP customer is still working 30 hours weekly, but their income has lowered. See Rates and Thresholds.

In all cases, check if the consumer is qualified to have their DSP renewed before taking a look at another payment. See Commencing or employment returning to work or self-employment Disability Support Pension (DSP).

Early declares for employment JSP

Customers can lodge an early claim for JSP up to 13 weeks before the very first day of eligibility. On the day they become certified they need to offer their savings account balances, proof of income and employment separation details.

Customers can begin an early claim online. They will have the ability to complete Your individual details, Your scenarios and Your financial details.

If making an early claim after a break in payment of 39 weeks or less, the client will have fewer concerns to address in the online claim.

Customers can not finish Review and Confirm, Next steps or submit the claim online up until within 14 days of being eligible for JSP. They will get a suggestion alert 2 week before the eligibility date.

A detained individual might lodge a claim as much as 3 weeks before release from prison. These claims are ruled out early claims as the customer is qualified but not payable when they claim.

Customers transferring from a current income assistance payment can lodge an early claim approximately 28 days before the date of certification.

Online claims

Customers need to develop a myGov account and link their Centrelink online account to it.

Once the client has connected their Centrelink online account to myGov, to begin an online claim for JSP they must:

– check in to myGov and gain access to their connected Centrelink online account
– guarantee their personal details are proper. From the menu, pick the My information > Personal and contact information > My profile to make updates
– from the menu, select Payments and claims > Claims > Make a claim. For more info, see Claiming JSP online table in the Self-managed tab

Customers claiming or transferring to JSP will see a reduced concern set as part of their online claim if they are:

– currently in receipt of an earnings assistance payment, or
– have cancelled from payment in the last 52 weeks

Streamlined claims

In many cases, a task exists to the customer on their Centrelink online account homepage approximately 28 days prior to losing certification for their present payment.

The task will permit the client to carry out a streamlined claim process to submit a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be used for consumers deemed not able or inappropriate to finish an online claim or nominees. ACC should also be used in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, via uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC suggests:

– the customer can begin a claim online and a Service Officer can take it over, or
– a Service Officer can assist a consumer begin a claim which can then be finished by the consumer in their Centrelink online account

Remote customers

If the consumer resides in a remote location and normally uses a representative, Remote Service Centre, or phone to do business and is not able or unsuitable to complete an online claim, the customer must be transferred to the Remote Claims Processing (RCP) to start their ACC.

The Remote Claims Processing (RCP) group supplies specialised remote service for recognized remote consumers.

The customer must have:

– the remote indicator showing on the Customer Overview, or
– a domestic address in a remote area

To examine the address remains in a remote place:

– search the town name in Office Locator
– see the Towns Result List
– view the Remoteness column

Customers with candidate plans

Correspondence candidates can send an online claim for JSP on behalf of their principal.

If a correspondence candidate contacts to claim JSP on behalf of their principal, offer an online claim first. If they decline the online claim offer, a Service Officer must run Assisted Customer Claim (ACC) with the nominee.

If a nominee is declaring on behalf of an individual, encourage the candidate to assist the person claim JSP utilizing the individual’s Centrelink online account. If the nominee is not able or unwilling to do so, a Service Officer is to run ACC with the candidate.

Claim submission exceptions

In some situations, it may not be reasonable for a consumer to finish all Required tasks prior to sending their claim. These include exceptions when certain vulnerabilities exist, see Circumstances Change Monitor (CCM).

Moving to a of Lower Employment Prospects (MALEP)

Do not undertake any MALEP evaluations. The Department of Social Services (DSS) have actually paused all Relocating to an Area of Lower Employment Prospects (MALEP) evaluations.

If the client has actually moved address within the previous 26 weeks, Services Australia should identify if they have actually lowered their employment prospects by transferring to a new place.

If this is the case, the Service Officer should examine a possible MALEP work related exclusion period.

Unemployed due to a voluntary act or misbehavior

If the client has actually willingly left work or been dismissed due to misbehavior in the 12 weeks prior employment to declaring, an unemployment failure or an Unemployment Non-Payment Period (UNPP) may have occurred.

Do not generate compliance action until the Employment Separation Certificate (SU1) (or comparable) and/or supporting proof is gotten to determine a non-compliance event has actually happened.

See Unemployment due to a voluntary act or misbehavior.

RapidConnect

Most task applicants go through RapidConnect and are recommended of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.

Job applicants who are qualified for a referral to a Labor force Australia or other professional provider, will have a preliminary appointment scheduled during the Participation Interview. Attending this first provider visit is understood as the task hunter’s RapidConnect requirement.

In many cases, meeting RapidConnect requirements will determine the start date of the task seeker’s income support payment. Note: this is subject to task applicants satisfying any waiting periods and certification requirements.

Mutual obligation requirements

The Department of Employment and Workplace Relations (DEWR) will instantly refer brand-new task candidates to the Workforce Australia online employment service. This omits job applicants residing in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single customer aged 55 years and over who have actually been getting an income support payment or allowance for 9 or more continuous months may be entitled to a higher rate of payment. The system will automatically compute this and use the suitable rate for qualified consumers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) data might present to consumers throughout their online claim. Employer information, name and ABN, will exist to the consumer if STP data is offered to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the choice to verify the company within the claim. If a consumer validates the company, as soon as on payment, STP pre-filled income will be provided to the customer when they report. If the consumer does not validate the employer, once on payment, the STP company may provide to the customer once again when they report.